Contact
Say hello.
Whether you need help building a routine, tracking an order, or hosting a Skin Grocer vending machine — our small Aussie team replies personally, usually within a few hours.
- Customer care
- customercare@skingrocer.com.au
- General & business enquiries
- info@skingrocer.com.au
- Warehouse
- Unit 13/30 Willandra Drive, Epping VIC 3076
- Hours
- Mon–Sat, 9am–6pm AEST
- Next-day cutoff
- Order by 12pm**Order before 12pm AEST/AEDT on a business day for same-day dispatch. Transit times vary by destination — see our Shipping Policy.
Orders, shipping, delivery, returns, refunds and routine help.
Suppliers, partnerships, wholesale, vending machines and press.
Shipping
Delivery coverage & timing.
We ship Australia-wide with Australia Post from our Melbourne warehouse. Most orders are picked, packed and dispatched the same day when placed before 12pm AEST. Transit times below are Australia Post estimates and depend on your postcode.
Melbourne metro
1–2 business days
Estimated transit after dispatch from our Epping warehouse — not a guarantee.
Sydney, Canberra, Adelaide, Brisbane
1–2 business days
Estimated metro transit on Australia Post’s standard service.
Regional Australia
2–5 business days
Estimated Australia Post transit to regional addresses after dispatch.
WA & NT
2–5 business days
Typical transit time; we’ll share tracking as soon as it ships.
Free standard shipping over A$100
A$9.95 flat rate for orders under A$100.
*All transit times are typical estimates from dispatch, not guarantees. Business days exclude public holidays.
Find us
Unit 13/30 Willandra Drive, Epping VIC 3076 — locally stocked and dispatched from Melbourne. Open in Google Maps.