Contact
연락하기Say hello.We answer personally.
Routine guidance, order support or product questions—answered personally by our Melbourne team.
- Free standard delivery from A$75
- Next-day delivery in metro Melbourne
- Documented batch verification
- QR verification card in every order
- Customer care
- customercare@skingrocer.com.au
- General & business enquiries
- info@skingrocer.com.au
- Hours
- Mon–Sat, 9am–6pm Melbourne time
- Response time
- We aim to respond within 1–2 business days.
Orders, shipping, delivery, returns, refunds and routine help.
Brand partnerships, Korean skincare suppliers, professional collaborations and press enquiries.
Shipping
Delivery coverage & timing.
Orders are dispatched from our Epping, Victoria warehouse. Current dispatch estimates and delivery options are available in our Shipping Policy. Australia Post transit estimates begin after dispatch, depend on your postcode and are not guaranteed.
Order processing
Before carrier transit
Dispatch timing is separate from Australia Post delivery estimates.
Carrier transit
Postcode based
Australia Post estimates begin after your order has been dispatched.
Delivery area
Australia only
We currently deliver to Australian addresses only.
Current estimates
Australia Post
Check the carrier’s current estimate for your destination postcode.
Free standard shipping from A$75
A$9.95 flat rate for orders under A$75.
Documented batch verification
Orders include a QR verification card linked to the receiving and packaging checks recorded for the parcel.
All transit times are estimates from dispatch, not guarantees. Business days exclude public holidays.
Melbourne based
Skin Grocer products are locally stocked and dispatched from our Epping, Victoria warehouse.
Our warehouse is not currently open for shopping, customer visits or order collection.