Terms & Conditions

1. Scope and acceptance

By using this website or placing an order, you accept these terms. If you don't agree with them, please don't use the site. We may update these terms from time to time; the version published when you place your order is the version that applies to that order.

2. Eligibility and your account

You need to be able to enter a legally binding contract to order from us. If you create an account, keep your login details secure and let us know if you think someone else has used them. You're responsible for the accuracy of the details you give us, including your delivery address.

3. Products and availability

We describe our products as accurately as we can, using information from the brand and the packaging. Ingredient lists, formulations and packaging can change without notice — always read the packaging supplied with your product before use. Product photography is indicative.

Nothing on this site is medical advice. Skincare products are cosmetics, not treatments for medical conditions. If you have a skin condition, are pregnant, or are unsure whether a product suits you, speak with a qualified health professional.

Availability is not guaranteed. Stock shown on the site can change between the moment you add something to your bag and the moment your order is accepted.

4. Pricing, GST and obvious errors

All prices are in Australian dollars and include GST. Shipping is shown separately at checkout. Prices and promotions can change at any time, but a change won't affect an order we've already accepted.

Occasionally a price or description may be obviously wrong — for example, a decimal place in the wrong spot. Where a pricing or description error is clear and you could reasonably have recognised it as an error, we may cancel the affected order and refund you in full rather than fulfil it.

5. Placing an order and when it is accepted

Submitting an order is an offer to buy. Our order confirmation email acknowledges that we've received your order — it isn't yet acceptance. Your order is accepted, and a contract formed, when we dispatch it (or when we tell you in writing that we accept it).

6. Payment

Payment is processed by our configured payment provider. We don't store your full card details. Your order is only processed once payment is authorised. If a payment is reversed or fails after dispatch, we may seek to recover the amount owing.

7. Declining or cancelling an order

We may decline or cancel an order — before or after payment — if the item is out of stock, the price or description was obviously wrong, we can't verify the payment or delivery details, we can't deliver to the address given, or we reasonably suspect fraud or resale-scale ordering. If we cancel, we refund the amount you paid for the cancelled items to your original payment method.

8. Delivery

Orders are dispatched from our Melbourne warehouse with Australia Post. Standard delivery is free on orders A$100 and over; orders under A$100 are charged the flat standard rate shown at checkout. Delivery timeframes shown anywhere on this site are estimates based on the carrier's published service for your postcode — they are not guarantees, and the service available varies by destination. Our Shipping Policy forms part of these terms.

9. Returns and refunds

Our Returns & Refund Policy forms part of these terms and sets out how to return an item. It is offered in addition to — never instead of — your rights under Australian Consumer Law.

10. Subscriptions and Circle membership

Restock subscriptions and Circle membership renew automatically at the interval shown when you sign up, at the price shown at that time, until you cancel. You can cancel at any time from your account; cancellation takes effect at the end of the current paid period, and you keep the benefits until then. Points, rewards and member benefits have no cash value and can't be sold or transferred.

11. Authenticity cards

Some orders include a Skin Grocer authenticity card with a unique QR code. Scanning it shows Skin Grocer's own verification record for that order — confirming the order was packed and checked by us before dispatch. It is our internal record only. It is not a manufacturer's certificate, a brand endorsement, or any form of government or regulatory certification, and it doesn't verify anything about a product bought elsewhere.

12. Your use of this site

Please don't interfere with the site, scrape it at scale, misuse accounts or promotions, or submit reviews or content that is false, unlawful or someone else's. Content on this site — text, photography, and the Skin Grocer name and marks — belongs to us or our licensors and may not be reproduced commercially without our permission. Brand names and product imagery belong to their respective owners.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability, and to the extent the law allows, our liability is limited to replacing the goods or refunding what you paid for them.

14. Privacy

How we handle your personal information is set out in our Privacy Policy.

15. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.

16. Contact

Questions about these terms or an order? Email customercare@skingrocer.com.au with your order number and we'll help.