Frequently asked questions

We source our products through established Korean wholesale supply partners. When stock arrives in Melbourne, our team documents the supplier, purchase records and batch details before it is approved for sale. Your order includes a QR verification card linked to its genuine Skin Grocer verification record, so you can see the checks recorded for your products.

Start with the essentials rather than a complicated routine. Choose a gentle cleanser and a moisturiser suited to how your skin feels, then introduce one additional product only when it has a clear purpose. During the day, use appropriate sun protection supplied lawfully for Australia and follow its labelled directions. If you would like guidance, use our Routine Finder to create a simple starting point from products available at Skin Grocer.

No. Korean skincare is not defined by the number of steps you use. A simple routine may be all you need: cleanse when needed, moisturise according to how your skin feels and use appropriate sun protection during the day. Optional hydration or targeted products can be introduced gradually when they have a clear role.

Each product page explains where the product may fit within a routine, how to apply it and any important usage guidance. Our Learn Hub also provides plain-English guides to routine order, commonly discussed ingredients, patch testing and introducing new products gradually. The QR authenticity card included with your order opens its Skin Grocer verification record.

Begin with what you notice—such as dryness, tightness, excess oil, dullness or easily unsettled skin—then consider texture preferences, your current routine and the product’s intended cosmetic role. Our Shop by What You Notice and Routine Finder tools can help narrow the options. Introduce one new product at a time and stop using it if significant irritation develops. Persistent or concerning skin problems should be discussed with a qualified health professional.

Orders are dispatched from our Epping, Victoria warehouse. Free standard shipping is available on Australian orders of A$75 or more. Current dispatch estimates, delivery options and charges are shown in our Shipping Policy and at checkout. Return eligibility and instructions are explained in our Returns & Refund Policy. Your rights under Australian Consumer Law are not limited by our store policies.